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Support

FAQs

Explore our Frequently Asked Questions for quick solutions. If you don't find what you need, don't hesitate to contact us below.

Check your email. You'll receive an order confirmation with a "View your order" link that shows your order status anytime.

Once it ships, you'll get a shipping confirmation email with a tracking number and link to the carrier's website for delivery updates.

If you created an account, log in to view order history and tracking.

Haven't received your emails?
- Check spam/junk folder
- Contact us with your order number

We strive to produce the highest quality products that are always backed with a lifetime guarantee. Some of our products are imported, while others are made right here in Colorado. Rest assured, everything we sell is of the highest quality and goes through a multi-point QC inspection before it is shipped to you.

All orders ship within 24-48 hours, and depending on the shipping option you chose transit times are typically 2-4 business days. Please note we do not ship orders on Saturday and Sunday as we are probably out playing golf somewhere.

Yes, please click here.

Yes, we do! We require a minimum order of 100 headcovers for custom designs. Please email us, info@pinsandaces.com.